Questions & Answers About Effectively Treating Your Hair Loss with the HairMax LaserComb

 

 Usage | Warranty-Order-Shipping | Price | Payment | General

 

Usage

 

Q: How do I use the HairMax LaserComb to treat my hair loss?

Q: How often do I need to use the HairMax LaserComb?

Q: Can I use the HairMax LaserComb more than three times a week
      to see faster results?

Q: How long will I need to continue my hair loss treatment with the HairMax LaserComb?

Q: When can I expect to start seeing results from the HairMax LaserComb?

Q: Does hair loss treatment with the HairMax work on the entire head or only on the back?

Q: Can I use the HairMax LaserComb in conjunction with other hair loss treatments?

Q: Can I use the HairMax LaserComb to treat my hair loss while I am using the HairMax Hair Fibers to conceal my thinning hair?

Q: I am just starting to notice my hair beginning to thin, is it too
      soon to start using the HairMax LaserComb?

Q: Can people of all ages with hair loss benefit from using the HairMax LaserComb?

Q: Does the HairMax LaserComb work for hair loss in women?

Q: Can I use the HairMax LaserComb if I have already had hair transplant surgery?

Q: Does your hair need to be clean to use the HairMax LaserComb?

Q: How often do you need to wash your hair when using the HairMax LaserComb?

Q: Which shampoos are best to use when treating your loss with the HairMax LaserComb?

Q: Why should I consider using the HairMax LaserComb to treat my hair loss instead
     of getting my hair loss treatment at a clinic or salon?

Q: What is the difference between the original HairMax LaserComb Premium and the new model launched in 2010?

Q: How do I recharge the battery in my HairMax LaserComb?

Q: 多久我必须在HairMax激光生发梳充电电池?

Q: How long will it take for the HairMax LaserComb to fully charge?

Q: Is the laser power of the HairMax LaserComb diminished if the battery is not fully charged?


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Warranty/Order/Shipping

 

Q: What do I do if my HairMax LaserComb has stopped functioning properly?

Q: What if my unit has stopped working and I am out of the specified
      warranty time?

Q: How do you Ship?

Q: How much does shipping cost?

Q: How much does international shipping cost?

Q: Is there a guarantee that comes with the HairMax LaserComb?

Q: Will my order process faster if I call the office directly or if I order 
      through the shopping cart?

Q: I ordered my HairMax LaserComb several days ago and have not received
      it yet?

Q: I bought my unit from a distributor. Is there a distributor guarantee
      that is comparable to the manufacturer's warranty?


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Price

 

Q: How much does the HairMax LaserComb cost?

Q: I have seen other laser combs with a much cheaper price on the internet, so why should I buy the HairMax LaserComb?


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Payment

 

Q: I do not have a credit card, what payment options are available to me?

Q: Do you accept COD orders?


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General

 

Q: Is the laser treatment for hair loss provided by the HairMax safe to use?

Q: What about visual safety?

Q: Can the HairMax LaserComb affect my hair in a negative way?

Q: Will I know if the HairMax LaserComb is going to work for me within
      the 20 week trial period?

Q: Has the HairMax LaserComb really helped to grow hair and reduce thinning hair for a lot of people? Is there any proof?

Q: Is there any way to speak directly with other users of the HairMax LaserComb?

Q: How long has the HairMax LaserComb hair loss treatment been on the market?
Q: Is an increase in shedding normal during hair loss treatment with the HairMax LaserComb?


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Usage

 

Q: How do I use the HairMax LaserComb to treat my hair loss?

A:该HairMax激光生发梳的设计既考虑到舒适和方便。对记者的HairMax激光生发梳把“权力”按钮,然后“激光”的单位正面的按钮。下一步,放置在你的头上平面激光生发梳使用两排牙齿。通过不断地移动,而不是你的头发HairMax激光生发梳(如您有定期的刷子或梳子会),你将利用我们在此呼吁放置在一个特定的点在你头上的HairMax激光生发梳,轻轻滑动的“滑行”的方法这回,每次一个半英寸的发声4秒声响发生。从你的移动发际线到您的后脑勺,然后重复前面的过程相反的方向移动。在“滑行”的方法是最好的方式,以确保激光生发梳会如你可能有效。

In addition to being very easy to operate, the HairMax LaserComb is also a relaxing and enjoyable product to use. There are no drugs, sprays, topical ointments, or powders to worry about, and it can be used in the comfort of your own home at your own convenience.


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Q: How often do I need to use the HairMax LaserComb to treat my hair loss?

A: 我们建议使用HairMax激光生发梳每周3次,头发以获得最佳效果的损失治疗每8-15分钟。


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Q: Can I use the HairMax LaserComb more than three times a week to see faster results?

A: We have found that three times a week seems to be the optimal amount of usage. Using the HairMax LaserComb more than three times a week has not been shown to accelerate the benefits.


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Q: How long will I need to continue my hair loss treatment with the HairMax LaserComb?

A: Hair care treatment, as with the treatment of any condition, is an ongoing process. For this reason, it is imperative that, to keep seeing positive benefits from the HairMax LaserComb, you use it as indicated on a consistent basis. You can miss a day here and there and be alright, but all in all, if you do not use the product as recommended, there is a strong possibility that you will not see desirable results or you will regress to where you were prior to using the HairMax LaserComb.


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Q: When can I expect to start seeing results from the HairMax LaserComb?

A: User experience will vary. In general, there are three categories of user experience:
Many users will see positive results after 8 weeks of treatment. More will see benefits from weeks 10-16.  A small minority of users will begin to see subtle improvements (if any) after 16 weeks.


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Q: Does hair loss treatment with the HairMax work on the entire head or only on the back?

A: The HairMax LaserComb may improve the appearance of the entire head: back, front, top and sides.


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Q: Can I use the HairMax LaserComb in conjunction with other hair loss treatments?

A: The HairMax LaserComb works well as both a stand alone treatment and in conjunction with other treatments.


Q: Can I use the HairMax LaserComb to treat my hair loss while I am using the HairMax Hair Fibers ™  to conceal my thinning hair?


A: The HairMax Hair Fibers can be used along with the HairMax LaserComb and will conceal your hair loss while you wait for the effects of the HairMax to take place.


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Q: I am just starting to notice my hair beginning to thin, is it too soon to start using the HairMax LaserComb?

A:它实际上是永远不会太早开始。越好,你的头发初始条件,更好的使用HairMax激光生发梳结果即可。该HairMax激光生发梳治疗应纳入你的日常预防性维护程序,就像每天刷牙,保持健康的牙齿和牙龈。


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Q: Can people of all ages with hair loss benefit from using the HairMax LaserComb?

A: Studies have shown that laser phototherapy (LPT) is effective in people ages 18 and older. For people under the age of 18, we recommend you consult your physician prior to using the HairMax LaserComb.

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Q: Does the HairMax LaserComb work for hair loss in women?

A: 一项临床研究表明,HairMax雷射设备是有效的,用于治疗女性脱发的安全模式*这一临床试验的结果已提交了510(K)申请及清理向FDA的营销负责为女性型脱发的治疗HairMax雷射*授予


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Q: Can I use the HairMax LaserComb if I have already had hair transplant surgery?

A: An increasing number of hair transplant surgeons worldwide have chosen to use the HairMax after transplant procedures. Anecdotal reports have shown that the HairMax LaserComb decreases the recovery time in hair transplant patients, and also  increases the look of the transplanted hairs in a positive manner (making them appear thicker, fuller, and healthier). The teeth of the HairMax LaserComb are even removable making immediate use after surgery possible.


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Q: Does your hair need to be clean to use the HairMax LaserComb?

A: We do recommend that you use the HairMax LaserComb on a clean scalp so that the laser can effectively improve the appearance of your hair without being hindered by oils, dandruff, etc. The reason for this is to prevent product buildup from blocking the laser light. However, you can also address this by cleaning your HairMax with a damp cloth before and after each use.


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Q: How often do you need to wash your hair when you use the HairMax LaserComb?

A: We recommend that you wash your hair at least three times a week. This way the HairMax LaserComb can work effectively without the possible blockage which comes with having excessive oil buildup on the scalp or excessive dandruff. However, this is not imperative for the HairMax LaserComb to be effective; you can also address this by cleaning your LaserComb with a damp cloth before and after each use.


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Q: Which shampoos are best to use when treating your hair loss with the HairMax LaserComb?

A: It is recommended that you use sulfate free shampoo products as they could affect your hair loss condition.  We offer the HairMax Healthy Hair line of hair care products which do not have irritants such as sodium lauryl sulfate and will make your hair more conducive to the use of the HairMax LaserComb. These products include the HairMax Enhancing Shampoo, HairMax Revitalizing Conditioner, HairMax Scalp & Hair Fortifier and HairMax Invigorating Scalp Treatment. To Learn how the 5 Essential Elements for healthy hair are provided with this hair care line in conjunction with the HairMax click HERE

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Q: Why should I consider using the HairMax LaserComb to treat my hair loss instead of getting my hair loss treatment at a clinic or salon?

 

A: 简单的事实是,你可以达到相同的激光治疗显着更少的钱在自己家里的隐私彩光。在这些诊所之一接受激光彩光的成本费用高达$ 4500每3个月。 HairMax激光生发梳是一次性购买,盯着295美元的低点。仅仅因为一个激光系统看起来大,令人印象深刻的,并不意味着治疗比使用手持设备更好。最重要的是,HairMax激光生发梳已被证明在临床研究工作,在有效治疗秃顶脱发*间,HairMax是唯一的激光光疗设备,有FDA 510(K)的营销间隙。


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Q: How do I recharge the battery in my HairMax LaserComb?

A: 充电间,HairMax高级,LUX 12 9或专业只需插上直接进入HairMax雷射处理,或放置在充电底座设备的电源线。间,HairMax高级7上运行,4节AA电池。当电池电力减弱时,只需更换4节电池。


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Q: How often do I have to recharge the battery in HairMax LaserComb?

A: The HairMax is equipped with a built-in Lithium Ion battery and once charged can be used for approximately 6 to 10 treatment sessions. When the battery requires charging, the HairMax will turn off and the red laser indicator light will start to blink. It is recommended that you always return the HairMax to the charging cradle after each use to keep it fully charged.


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Q: How long will it take for the HairMax LaserComb to fully charge?

A: It takes approximately 2-3 hours for the HairMax to fully charge. When charging the indicator light will light up red, once fully charged the indicator light will turn green which means that the device is fully charged and ready to use.


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Q: Is the laser power of the HairMax LaserComb diminished if the battery is not fully charged?

A: If the laser power diminishes because of low battery the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.


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Warranty/Order/Shipping




Q: What do I do if my HairMax LaserComb has stopped functioning properly?


A: Lexington International offers a full 2 year warranty for the HairMax LaserComb Premium. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty return.


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Q: What if my unit has stopped working and I am out of the specified warranty time?


A: In the rare event that your unit stops working after your 2 year warranty period has expired, contact our office immediately to arrange for a return. Upon inspection of the unit we can quote you the price to repair and/or replace it.



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Q: How do you ship?


A: We ship via UPS 2-3 business day select for domestic orders and UPS Worldwide expedited for International orders. Typically, UPS Worldwide expedited takes 5-7 business days for delivery.


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Q: How much does shipping cost?


A: Shipping Fees are as follows:
USA - $10 UPS Ground (5-7 Business Days)
USA - $ 13 UPS Expedited (2-3 Business Days)  
美国 - 28美元隔夜交货 - 订单必须由下午二时举行,以保证夜间航运
INTERNATIONAL: $ 19 International Expedited (5-7 Business Days) 



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Q: Is there a guarantee that comes with the HairMax LaserComb?


A: Because we are sure you will be satisfied with your HairMax LaserComb, we offer a generous money back guarantee: We Guarantee your Satisfaction. If the product is returned within 5 Months (20 Weeks), there will be a 20% restocking fee applied. This money back guarantee is effective from the date of delivery. You will be required to pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee.  



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Q: Will my order process faster if I call the office directly or if I order through the shopping cart?


A: We here at Lexington International have made it so that both methods of ordering are actually equally as effective and efficient for the customer.  



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Q: I ordered my HairMax LaserComb several days ago and have not received it yet?


A: We are very sorry for the inconvenience. Please call or e-mail us, and provide us with your name and/or order number and we will be happy to track your shipment for you. During periods of extreme order volume, order shipments may be delayed.



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Q: I bought my unit from a distributor. Is there a distributor guarantee that is comparable to the manufacturer's warranty? 


A: Each Distributor is responsible for setting their own guarantee policy. Lexington International has no input as to how distributors set up guarantee policies or to the duration of the guarantees which they offer. Please check directly with the distributor who sold you your HairMax LaserComb to determine what their warranty terms are.



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Price

 


Q: What is the difference between the 3 new models of the HairMax LaserComb?


A: All models of the HairMax LaserComb deliver the same laser energy, but the difference in the number of laser diodes contained in the devices effect treatment time requirements. The more laser diodes contained, the less treatment time is required. Below is a description of the new models:

*新的HairMax激光生发梳高级模型包含7个激光二极管,并采用4节碱性电池和存储站。这个入门级设备,是出色的预算限制患者。
* The new HairMax LaserComb Lux 9 model contains 9 laser diodes and utilizes a rechargeable lithium ion battery and a charging cradle.
* The new HairMax LaserComb Professional 12 model contains 12 laser diodes and also utilizes a rechargeable lithium ion battery and a charging cradle. This advanced model is an ideal choice for professional practices for incorporation into treatment regimens for AGA. Also, the device is an excellent practice builder when carried in the office.

For details on distribution opportunities, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .    



Q: How much does the HairMax LaserComb cost?


A: 该HairMax激光生发梳专业12成本545.00美元,该HairMax激光生发梳力士9 495美元,而HairMax激光生发梳先进的7 295美元。该HairMax激光生发梳也可在3月的付款付款计划。


Q: I have seen other laser combs with a much cheaper price on the internet, so why should I buy the HairMax LaserComb?


A:
 As wth all products, like cell phones and other devices, there is a very big difference in quality, performance, and efficacy. These cosmetic laser combs you see advertised are generally produced by "fly by night" outfits that produce these combs without any standards or procedures. They have not been subject to FDA review and they do not have any proof that they regrow hair*. Further, these other devices have significant quality control issues, faulty designs, high failure rates and generally poor customer service, not to mention questionable personal ethics. It is easy to advertise on the internet, but very difficult to produce a quality product that adheres to strict quality standards.


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Payment



Q: I do not have a credit card, what payment options are available to me?

A: You have several options. You may mail us a check for your HairMax LaserComb please include the cost of the HairMax LaserComb plus the appropriate shipping charge ($13 UPS Expedited 2-3 business days, $28 Overnight Delivery (USA only), and $ 19 UPS International Expedited (5-7 business days). Florida residents only, will need to add 6.5% sales tax. Upon receipt, once your check has cleared, we will ship your HairMax LaserComb to you. Or you may mail us a money order or arrange for a bank transfer.   


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Q: Do you accept COD orders?

A: We do not accept COD orders. We accept all major credit cards, Visa, M/C, Amex, & Discover. We also accept bank transfer and/or money grams and Western Union wire payments. If you need further assistance, please contact a Customer Service Representative. 


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General



Q: Is the HairMax safe to use?

A: In clinincal studies and in general use since 2001, there has never been any report of serious adverse events occurring.


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Q: What about visual safety?

A: The HairMax LaserComb has been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.


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Q: Can the HairMax LaserComb affect my hair in a negative way?

A: 没有严重的副作用有过报道,从使用HairMax激光生发梳。

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Q: Will I know if the HairMax LaserComb is going to work for me within the 20 week trial period?

A: You should have a pretty accurate assessment of the benefits you will receive from treatment with the HairMax LaserComb within 5 months. Keep in mind, though, that some people take longer to respond to some treatments than others (some may not respond at all) as everyone's individual conditions differ.


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Q: Has the HairMax LaserComb really worked for a lot of people, and if so is there any proof?

A: The HairMax LaserComb has helped hundreds of men and women to successfully treat their hair loss in the over 10 years the device has been on the market we have a 93% user satisfaction rate. This number is supported by the fact that even with the generous 20 week maximum return policy we have less than a 3% return rate.


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Q: Is there any way to speak directly with other users of the HairMax LaserComb?  

A: Yes, there are many ways that you can interact with HairMax users. You can "Join The Conversation" on our Facebook page (http://www.facebook.com/hairmax), you can follow our Tweets on Twitter (http://www.twitter.com/hairmax) You may also access our HairMax Forum directly through our website or by www.hairmaxforum.com. This will provide you with the opportunity to interact with other HairMax LaserComb users, and converse with them about their experience with our product.


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Q: How long has the HairMax LaserComb been on the market?

A: The HairMax LaserComb has been on the market since March 2001. Since this time, we have been extremely encouraged and excited by the large amount of positive press our product has received. To view our press highlights click here.


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Q: Is an increase in shedding normal?

A: A few users report a slight increase in shedding when they first start the HairMax treatments. This is actually a good sign. Your hair grows in three phases, Anagen (the growth phase), Catagen (the resting phase) and Telogen (the shedding phase).  At any one time about 10% of your hair is in the Catagen phase, resting in your scalp and waiting to be shed. The HairMax stimulates the hair follicle into an Anagen state and encourages the hair follicle to start a new healthy hair. This new healthy hair will push out some of the Catagen hairs that are in the resting phase. The new hair will be stronger, healthier and thicker. This Catagen hair would have been shed in time anyway. 
 
This slight increase in shedding is only temporary and should not be cause for alarm. During this time it is essential to continue the HairMax treatment and with time you should start to see visual results.


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Customer Satisfaction is of Primary Importance
       Clinically Proven to Promote Hair Growth*
       Greater than 90% User Satisfaction Reported
       Patented and Manufactured in the USA
       ISO Quality Assured
       Proud Members of the Better Business Bureau
 

*间,HairMax高级7,力士9,和专业的12款车型都表示治疗雄激素性脱发,促进头发生长男性第IIa诺伍德汉密尔顿分类V和女性路德维希(Savin)的I - 4,II - 1,II - 2,或脱发的正面图案,谁都有菲茨帕特里克皮肤类型I至IV。