FREQUENTLY ASKED QUESTIONS

This page contains answers to most questions regarding HairMax products. Please scroll down to browse our entire list of Frequently Asked Questions.

HairMax laser treatments have been proven safe and effective In 7 clinincal studies. No harmful side effects have ever been reported from usage.
HairMax Laser devices have been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.
The HairMax laser devices do not damage to the hair in any way. There have never been any reports of harmful side effects or damage to hair follicles ever reported. HairMax merely provides energy to the hair follicle to stimulate the production of hair. If you were to stop using the HairMax, your hair would simply return to where it would have been had you not been using the device.
You should have a pretty accurate assessment of the benefits you will receive from treatment with the HairMax Laser within 5 months. Keep in mind, though, that some people take longer to respond to some treatments than others (some may not respond at all) as everyone’s individual conditions differ.
Yes, there are many ways that you can interact with HairMax users. You can “Join The Conversation” on our Facebook page (http://www.facebook.com/hairmax), you can follow our Tweets on Twitter (http://www.twitter.com/hairmax) You may also access our HairMax Forum directly through our website or by www.hairmaxforum.com. This will provide you with the opportunity to interact with other HairMax users, and converse with them about their experience with our product.
The HairMax Laser devices have been on the market since 2001. Since that time, there have been over half a million satisfied users.
A few users report a slight increase in shedding when they first start the HairMax treatment and this is actually a good sign because it means that the HairMax is stimulating the hair follicle to shed the fine and wispy hairs. and is encouraging the hair follicle to start growing new healthy hair. If you were to stop using the HairMax, you hair would eventually return to where it was before you started to use the HairMax. This slight increase in shedding is only temporary and should not be cause for alarm. During this time it is essential to continue the HairMax treatment as the shedding (if it occurs will stop), and in time you should start to see visual results of new, healthy hair.
You have several options. You may mail us a check, please include the cost of the HairMax product you wish to purchase plus the appropriate shipping charge ($13 Expedited 2-3 business days, $28 Overnight Delivery (USA only), and $ 19 International Expedited (5-7 business days). Florida residents only, will need to add 6.5% sales tax. Upon receipt, once your check has cleared, we will ship your orderb to you. Or you may mail us a money order or arrange for a bank transfer.
We do not accept COD orders. We accept all major credit cards, Visa, M/C, Amex, & Discover. We also accept bank transfer and/or money grams and Western Union wire payments. If you need further assistance, please contact a Customer Service Representative.
The cost of the HairMax LaserComb Ultima 12 is USD 495.00, the HairMax LaserComb Prima 7 is USD 295, and the HairMax LaserBand is USD 795.
The HairMax Laser devices have been designed with both comfort and convenience in mind. Each device is used just 3 times per week (every other day). Treatment time varies depending on the model. In as little as 90 seconds you can treat your hair loss with the LaserBand 82, the fastest treatment time of any home use laser on the market. Treatment with the Ultima 12 LaserComb takes just 8 minutes, and the Prima 7 just 15 minutes. In addition to being very easy to operate, the HairMax LaserComb is also a relaxing and enjoyable product to use. There are no drugs, sprays, topical ointments, or powders to worry about, and it can be used in the comfort of your own home at your own convenience.
HairMax Laser treatments should be conducted times per week, or every other day for optimal results.
We have found three times a week to be the optimal amount of usage. Using the HairMax Laser devices more than three times a week has not been shown to accelerate the benefits.
It is imperative that, to keep seeing positive benefits from HairMax Laser devices, you use it as indicated on a consistent basis. You can miss a day here and there and be alright, but all in all, if you do not use the product as recommended, there is a strong possibility that you will not see desirable results or you will regress to where you were prior to using HairMax Laser devices.
User experience will vary. In general, most people will see results within 12-16 weeks of treatment.
HairMax may help to improve the appearance of the entire head: back, front, top and sides.
HairMax Laser devices work well as both a stand alone treatment and in conjunction with other treatments.
The HairMax Hair Fibers can be used along with HairMax Laser treatment and will conceal your hair loss while you wait for benefits of the Laser Treatment to occur. Be sure to wash out the Hair Fibers before laser treatments, as the fibers can block the laser light from reaching your hair follicles.
It is actually never too soon to start. At the earliest sign of hair loss, the better your results with HairMax Laser treatments can be. HairMax Laser treatments should be incorporated into your daily preventative maintenance routine, much like brushing everyday to maintain healthy teeth and gums.
Studies have shown that laser phototherapy is effective in people ages 18 and older. Age is not a factor is determining how well you will respond to treatment. HairMax Laser treatment is most effective in those with mild to moderate hair loss. It is not intended for those people with severe or progressed hair loss. Once the hair follicle is dead, it cannot be revitalized.
Yes, Numerous clinical studies have been carried out in both men and women and have conclusively shown that the HairMax is consistently and predictably effective. The HairMax Laser devices are also FDA Cleared* to treat hair loss and stimulate hair growth in both men and women.
An increasing number of hair transplant surgeons worldwide have chosen to use HairMax laser treatments after transplant procedures. Anecdotal reports have shown that the HairMax Laser treatments decrease the recovery time in hair transplant patients, and also increases the look of the transplanted hairs in a positive manner. The teeth on the HairMax Laser devices are removable making immediate use after surgery possible. Before using the HairMax after surgery, be sure to check with your doctor first.
We recommend that you use HairMax Laser devices on a clean scalp. Build up on the scalp, such styling products, sprays, oil and dandruff can block the laser light from effectively reach your hair follicles. Also be sure to keep the laser window on your HairMax device clean.
It is recommended that you use sulfate free shampoo products as they could affect your hair loss condition. We offer the HairMax for density Thinning Hair and Scalp Treatments which do not have irritants such as sodium lauryl sulfate. These products include the HairMax for density Shampoo, HairMax for density Conditioner, HairMax for density Revitalizer and HairMax for density Activator. To Learn about the powerful ingredients that support hair growth in the HairMax for density collection, click here.
Many people do not have the time or the money to undertake treatment of their hair loss at a salon or clinic location. HairMax Laser devices can be used in the comfort of ones’ home at their convenience for safe and effective treatment. Also, there is a significant advantage to HairMax Lasers. Since hair is a photoprotectant that filters out light from reaching the scalp, the HairMax has a built-in teeth mechanism that parts the hair during use to allow for optimal delivery of laser energy to the scalp, unlike hood devices that only deliver energy to the top of the hair. Most importantly, the HairMax LaserComb has been proven in clinical studies to work in treating hair loss from pattern baldness*. The HairMax is the only laser phototherapy device to have FDA 510(K) marketing clearance for both men and women with pattern hair loss.
To recharge the HairMax Premium, Lux 9 or Professional 12 simply plug the power cord directly into the HairMax handle or place the device in the charging cradle. The HairMax Advanced 7 runs on 4 AA batteries. When the battery power diminishes, simply replace the 4 batteries.
HairMax laser devices are equipped with a built-in rechargable battery and once charged can be used for approximately 24 hours of continuous use. When the battery requires charging, the HairMax will turn off and the red laser indicator light will start to blink. It is recommended that you always return the HairMax to the charging cradle after each use to keep it fully charged. Please see each individual laser model’s User Manual for charging details.
It takes approximately 2-3 hours for the HairMax to fully charge.
If the laser power diminishes because of low battery the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.
Lexington International offers a full 2 year warranty on all our HairMax Laser devices. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty return.
In the rare event that your unit stops working after your 2 year warranty period has expired, contact customer service immediately to arrange for a return. Upon inspection of the unit we can quote you the price to repair and/or replace it.
We ship via USPS for domestic orders and FedEx International Economy, UPS Worldwide Expedited or USPS for International orders. Typically, our international shipping services takes 5-7 business days for delivery. Please see our product pages for detailed information about shipping specific items. Please see our full Terms & Conditions for more general information on shipping.
We offer a generous money back guarantee on all our Laser devices: We Guarantee your Satisfaction. If the device is returned within 5 Months (20 Weeks), there will be a 20% restocking fee applied. This money back guarantee is effective from the date of delivery. You will be required to pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee.
Both methods of ordering are actually equally as effective and efficient.
We are very sorry for the inconvenience. Please call or e-mail info@hairmax.com and provide us with your name and/or order number and we will be happy to track your shipment for you. During periods of extreme order volume, order shipments may be delayed.
Each Distributor is responsible for setting their own guarantee policy. Lexington International has no input as to how distributors set up guarantee policies or to the duration of the guarantees which they offer. Please check directly with the distributor you purchased your HairMax Laser device from, to determine what their warranty terms are.
A: All HairMax Laser devices deliver the same laser energy, but the difference in the number of laser diodes contained in the devices effect treatment time requirements. The more laser diodes contained, the less treatment time is required. Below is a description of the new models: * The new HairMax LaserBand 82 contains 82 medical grade lasers and an unpresedented treatment time of as little as 90 seconds, 3 times per week. This hands free device is the easiest and fastest way to treat your hair loss and stimulate hair growth. * The new HairMax Ultima 12 model contains 12 medical grade lasers for an 8 minutes treatment, 3 times per week. * The new HairMax Prima 7 model contains 7 medical grade lasers for a 15 minute treatment, 3 times per week.