Questions & Answers About Effectively Treating Your Hair Loss with the HairMax LaserComb

This page contains answers to most questions regarding HairMax products. Please scroll down to browse our entire list of Frequently Asked Questions. Or, for your convenience, enter a keyword or question in the search bar below to find an answer that fits you.

How do I use the HairMax LaserComb to treat my hair loss?

A: The HairMax LaserComb has been designed with both comfort and convenience in mind. To turn on the HairMax LaserComb press the “power” button and then the “laser” button on the front of the unit. Next, place the LaserComb flat on your head using the two rows of teeth. Rather than constantly moving the HairMax LaserComb through your hair (as you would with a regular brush or comb), you will use what we like to call the “glide” method by placing the HairMax LaserComb on a specific spot on your head and gently gliding it back a ½ inch each time the audible four-second beep occurs. Move from the front of your hairline to the back of your head and then repeat the process moving in the opposite direction. The “glide” method is the best way to ensure that the LaserComb will be as effective as possible for you.

In addition to being very easy to operate, the HairMax LaserComb is also a relaxing and enjoyable product to use. There are no drugs, sprays, topical ointments, or powders to worry about, and it can be used in the comfort of your own home at your own convenience.

How often do I need to use the HairMax LaserComb to treat my hair loss?

A: We recommend that the HairMax LaserComb be used 3 times per week, 8-15 minutes per hair loss treatment for optimal results.

Can I use the HairMax LaserComb more than three times a week to see faster results?

A: We have found that three times a week seems to be the optimal amount of usage. Using the HairMax LaserComb more than three times a week has not been shown to accelerate the benefits.

How long will I need to continue my hair loss treatment with the HairMax LaserComb?

A: Hair care treatment, as with the treatment of any condition, is an ongoing process. For this reason, it is imperative that, to keep seeing positive benefits from the HairMax LaserComb, you use it as indicated on a consistent basis. You can miss a day here and there and be alright, but all in all, if you do not use the product as recommended, there is a strong possibility that you will not see desirable results or you will regress to where you were prior to using the HairMax LaserComb.

When can I expect to start seeing results from the HairMax LaserComb?

A: User experience will vary. In general, there are three categories of user experience:
Many users will see positive results after 8 weeks of treatment. More will see benefits from weeks 10-16. A small minority of users will begin to see subtle improvements (if any) after 16 weeks.

Does hair loss treatment with the HairMax work on the entire head or only on the back?

A: The HairMax LaserComb may improve the appearance of the entire head: back, front, top and sides.

Can I use the HairMax LaserComb in conjunction with other hair loss treatments?

A: The HairMax LaserComb works well as both a stand alone treatment and in conjunction with other treatments.

Can I use the HairMax LaserComb to treat my hair loss while I am using the HairMax Hair Fibers™ to conceal my thinning hair?

A: The HairMax Hair Fibers can be used along with the HairMax LaserComb and will conceal your hair loss while you wait for the effects of the HairMax to take place.

I am just starting to notice my hair beginning to thin, is it too soon to start using the HairMax LaserComb?

A: It is actually never too soon to start. The better the initial condition of your hair, the better your results with the HairMax LaserComb can be. The HairMax LaserComb treatment should be incorporated into your daily preventative maintenance routine, much like brushing everyday to maintain healthy teeth and gums.

Can people of all ages with hair loss benefit from using the HairMax LaserComb?

A: Studies have shown that laser phototherapy (LPT) is effective in people ages 18 and older. For people under the age of 18, we recommend you consult your physician prior to using the HairMax LaserComb.

Does the HairMax LaserComb work for hair loss in women?

A: A clinical study showed that the HairMax device is effective and safe for treating females with pattern hair loss*. The results of this clinical trial was submitted to the FDA in a 510(k) application and Clearance for marketing was granted for the HairMax for the treatment of female pattern hair loss*

Can I use the HairMax LaserComb if I have already had hair transplant surgery?

A: An increasing number of hair transplant surgeons worldwide have chosen to use the HairMax after transplant procedures. Anecdotal reports have shown that the HairMax LaserComb decreases the recovery time in hair transplant patients, and also increases the look of the transplanted hairs in a positive manner (making them appear thicker, fuller, and healthier). The teeth of the HairMax LaserComb are even removable making immediate use after surgery possible.

Does your hair need to be clean to use the HairMax LaserComb?

A: We do recommend that you use the HairMax LaserComb on a clean scalp so that the laser can effectively improve the appearance of your hair without being hindered by oils, dandruff, etc. The reason for this is to prevent product buildup from blocking the laser light. However, you can also address this by cleaning your HairMax with a damp cloth before and after each use.

How often do you need to wash your hair when you use the HairMax LaserComb?

A: We recommend that you wash your hair at least three times a week. This way the HairMax LaserComb can work effectively without the possible blockage which comes with having excessive oil buildup on the scalp or excessive dandruff. However, this is not imperative for the HairMax LaserComb to be effective; you can also address this by cleaning your LaserComb with a damp cloth before and after each use.

Which shampoos are best to use when treating your hair loss with the HairMax LaserComb?

A: It is recommended that you use sulfate free shampoo products as they could affect your hair loss condition. We offer the HairMax for density Thinning Hair and Scalp Treatments  which do not have irritants such as sodium lauryl sulfate. These products include the HairMaxfor density Shampoo, HairMax for density Conditioner, HairMax for density Revitalizer and HairMax for density Activator. To Learn about the powerful ingredients that support hair growth in the HairMax for density collection, click  here.

Why should I consider using the HairMax LaserComb to treat my hair loss instead of getting my hair loss treatment at a clinic or salon?

A: The simple fact of the matter is that you can achieve the very same laser phototherapy treatment in the privacy of your own home for significantly less money. The cost to receive laser phototherapy at one of these clinics can cost up to $4500 every 3 months. The HairMax LaserComb is a one-time purchase, staring as low as $295. Just because a laser system looks big and impressive does not mean that the treatment is any better than using a hand held device. Most importantly, the HairMax LaserComb has been proven in clinical studies to work in effectively treating hair loss from pattern baldness*. The HairMax is the only laser phototherapy device to have FDA 510(K) marketing clearance.

How do I recharge the battery in my HairMax LaserComb?

A: To recharge the HairMax Premium, Lux 9 or Professional 12 simply plug the power cord directly into the HairMax handle or place the device in the charging cradle. The HairMax Advanced 7 runs on 4 AA batteries. When the battery power diminishes, simply replace the 4 batteries.

How often do I have to recharge the battery in HairMax LaserComb?

A: The HairMax is equipped with a built-in Lithium Ion battery and once charged can be used for approximately 24 hours of continuous use. When the battery requires charging, the HairMax will turn off and the red laser indicator light will start to blink. It is recommended that you always return the HairMax to the charging cradle after each use to keep it fully charged.

How long will it take for the HairMax LaserComb to fully charge?

A: It takes approximately 2-3 hours for the HairMax to fully charge. When charging the indicator light will light up red, once fully charged the indicator light will turn green which means that the device is fully charged and ready to use.

Is the laser power of the HairMax LaserComb diminished if the battery is not fully charged?

A: If the laser power diminishes because of low battery the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.

What do I do if my HairMax LaserComb has stopped functioning properly?

A: Lexington International offers a full 2 year warranty for the HairMax LaserComb Premium. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty return.

What if my unit has stopped working and I am out of the specified warranty time?

A: In the rare event that your unit stops working after your 2 year warranty period has expired, contact our office immediately to arrange for a return. Upon inspection of the unit we can quote you the price to repair and/or replace it.

How do you ship?

A: We ship via UPS, FedEx or USPS 2-3 business day select for domestic orders and FedEx International Economy, UPS Worldwide Expedited or USPS for International orders. Typically, our international shipping services takes 5-7 business days for delivery.
Please see our full Terms & Conditions for more information on shipping.

How much does shipping cost?

A: We ship via UPS, FedEx or USPS 2-3 business day select for domestic orders and FedEx International Economy, UPS Worldwide Expedited or USPS for International orders. Typically, our international shipping services takes 5-7 business days for delivery.
Please see our full Terms & Conditions for more information on shipping.

Q: How much does shipping cost?

A: Shipping Fees are as follows:
USA – $10 Ground (5-7 Business Days)
USA – $13 Expedited (2-3 Business Days)
USA – $28 Overnight Delivery – Order must be placed by 2 PM to guarantee overnight shipping otherwise the order will be shipped the next business day.
INTERNATIONAL – $19 International Expedited (5-7 Business Days) 
Please see our full Terms & Conditions for more information on shipping.

Is there a guarantee that comes with the HairMax LaserComb?

A: Because we are sure you will be satisfied with your HairMax LaserComb, we offer a generous money back guarantee: We Guarantee your Satisfaction. If the product is returned within 5 Months (20 Weeks), there will be a 20% restocking fee applied. This money back guarantee is effective from the date of delivery. You will be required to pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee. 

Will my order process faster if I call the office directly or if I order online at hairmax.com?

A: We here at Lexington International have made it so that both methods of ordering are actually equally as effective and efficient for the customer. 

I ordered my HairMax LaserComb several days ago and have not received it yet?

A: We are very sorry for the inconvenience. Please call or e-mail us, and provide us with your name and/or order number and we will be happy to track your shipment for you. During periods of extreme order volume, order shipments may be delayed.

I bought my unit from a distributor. Is there a distributor guarantee that is comparable to the manufacturer’s warranty?

A: Each Distributor is responsible for setting their own guarantee policy. Lexington International has no input as to how distributors set up guarantee policies or to the duration of the guarantees which they offer. Please check directly with the distributor who sold you your HairMax LaserComb to determine what their warranty terms are.

What is the difference between the 3 new models of the HairMax LaserComb?

A: All models of the HairMax LaserComb deliver the same laser energy, but the difference in the number of laser diodes contained in the devices effect treatment time requirements. The more laser diodes contained, the less treatment time is required. Below is a description of the new models:

* The new HairMax LaserComb Advanced 7 model contains 7 laser diodes and utilizes 4 alkaline batteries and a storage stand. This entry level device is excellent for patients with budgetary constraints.

* The new HairMax LaserComb Lux 9 model contains 9 laser diodes and utilizes a rechargeable lithium ion battery and a charging cradle.

* The new HairMax LaserComb Professional 12 model contains 12 laser diodes and also utilizes a rechargeable lithium ion battery and a charging cradle. This advanced model is an ideal choice for professional practices for incorporation into treatment regimens for AGA. Also, the device is an excellent practice builder when carried in the office.

For details on distribution opportunities, please contact bs@hairmax.com

How much does the HairMax LaserComb cost?

A: The cost of the HairMax LaserComb Professional 12 is USD 545.00, the HairMax LaserComb Lux 9 is USD 495, and the HairMax LaserComb Advanced 7 is USD 295. The HairMax LaserComb is also available on a payment plan of 3 monthly payments. 

I have seen other laser combs with a much cheaper price on the internet, so why should I buy the HairMax LaserComb?

A: As wth all products, like cell phones and other devices, there is a very big difference in quality, performance, and efficacy. These cosmetic laser combs you see advertised are generally produced by “fly by night” outfits that produce these combs without any standards or procedures. They have not been subject to FDA review and they do not have any proof that they regrow hair*. Further, these other devices have significant quality control issues, faulty designs, high failure rates and generally poor customer service, not to mention questionable personal ethics. It is easy to advertise on the internet, but very difficult to produce a quality product that adheres to strict quality standards.

I do not have a credit card, what payment options are available to me?

A: You have several options. You may mail us a check for your HairMax LaserComb please include the cost of the HairMax LaserComb plus the appropriate shipping charge ($13 Expedited 2-3 business days, $28 Overnight Delivery (USA only), and $ 19 International Expedited (5-7 business days). Florida residents only, will need to add 6.5% sales tax. Upon receipt, once your check has cleared, we will ship your HairMax LaserComb to you. Or you may mail us a money order or arrange for a bank transfer. 

Do you accept COD orders?

A: We do not accept COD orders. We accept all major credit cards, Visa, M/C, Amex, & Discover. We also accept bank transfer and/or money grams and Western Union wire payments. If you need further assistance, please contact a Customer Service Representative. 

Is the HairMax safe to use?

A: In clinincal studies and in general use since 2001, there has never been any report of serious adverse events occurring.

What about visual safety?

A: The HairMax LaserComb has been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.

Can the HairMax LaserComb affect my hair in a negative way?

A: There have never  been any reports in the over 12 years the HairMax LaserComb has been on the market,  of the device causing damage to hair follicles in any way.  The HairMax merely provides energy to the hair follicle to stimulate  the production of hair.  If you were to stop using the HairMax, your hair would return to where it would have been had you not been using the device.

Will I know if the HairMax LaserComb is going to work for me within the 20 week trial period?

A: You should have a pretty accurate assessment of the benefits you will receive from treatment with the HairMax LaserComb within 5 months. Keep in mind, though, that some people take longer to respond to some treatments than others (some may not respond at all) as everyone’s individual conditions differ.

Has the HairMax LaserComb really worked for a lot of people, and if so is there any proof?

A: The HairMax LaserComb has helped hundreds of men and women to successfully treat their hair loss in the over 10 years the device has been on the market we have a 93% user satisfaction rate. This number is supported by the fact that even with the generous 20 week maximum return policy we have less than a 3% return rate.

Is there any way to speak directly with other users of the HairMax LaserComb?

A: Yes, there are many ways that you can interact with HairMax users. You can “Join The Conversation” on our Facebook page (http://www.facebook.com/hairmax), you can follow our Tweets on Twitter (http://www.twitter.com/hairmax) You may also access our HairMax Forum directly through our website or by www.hairmaxforum.com. This will provide you with the opportunity to interact with other HairMax LaserComb users, and converse with them about their experience with our product.

How long has the HairMax LaserComb been on the market?

A: The HairMax LaserComb has been on the market since March 2001.  Since that time, there have been hundreds of thousands of satisfied users of the device. To view testimonials of satisfied users, click here.

Is an increase in shedding normal?

A: A few users report a slight increase in shedding when they first start the HairMax treatments. This is actually a good sign. Your hair grows in three phases, Anagen (the growth phase), Catagen (the resting phase) and Telogen (the shedding phase). At any one time about 10% of your hair is in the Catagen phase, resting in your scalp and waiting to be shed. The HairMax stimulates the hair follicle into an Anagen state and encourages the hair follicle to start a new healthy hair. This new healthy hair will push out some of the Catagen hairs that are in the resting phase. The new hair will be stronger, healthier and thicker. This Catagen hair would have been shed in time anyway.

This slight increase in shedding is only temporary and should not be cause for alarm. During this time it is essential to continue the HairMax treatment and with time you should start to see visual results.