Q: How do I use the HairMax LaserComb to treat my hair loss?
A: The HairMax LaserComb has been designed with both comfort and convenience in mind. To turn on the HairMax LaserComb press the "power" button and then the "laser" button on the front of the unit. Next, place the LaserComb flat on your head using the two rows of teeth. Rather than constantly moving the HairMax LaserComb through your hair (as you would with a regular brush or comb), you will use what we like to call the "glide" method by placing the HairMax LaserComb on a specific spot on your head and gently gliding it back a ½ inch each time the audible four-second beep occurs. Move from the front of your hairline to the back of your head and then repeat the process moving in the opposite direction. The "glide" method is the best way to ensure that the LaserComb will be as effective as possible for you.
In addition to being very easy to operate, the HairMax LaserComb is also a relaxing and enjoyable product to use. There are no drugs, sprays, topical ointments, or powders to worry about, and it can be used in the comfort of your own home at your own convenience.
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Q: How often do I need to use the HairMax LaserComb to treat my hair loss?
A: We recommend that the HairMax LaserComb be used 3 times per week, 8-15 minutes per hair loss treatment for optimal results.
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Q: Can I use the HairMax LaserComb more than three times a week to see faster results?
A: We have found that three times a week seems to be the optimal amount of usage. Using the HairMax LaserComb more than three times a week has not been shown to accelerate the benefits.
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Q: How long will I need to continue my hair loss treatment with the HairMax LaserComb?
A: Hair care treatment, as with the treatment of any condition, is an ongoing process. For this reason, it is imperative that, to keep seeing positive benefits from the HairMax LaserComb, you use it as indicated on a consistent basis. You can miss a day here and there and be alright, but all in all, if you do not use the product as recommended, there is a strong possibility that you will not see desirable results or you will regress to where you were prior to using the HairMax LaserComb.
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Q: When can I expect to start seeing results from the HairMax LaserComb?
A: User experience will vary. In general, there are three categories of user experience:
Many users will see positive results after 8 weeks of treatment. More will see benefits from weeks 10-16. A small minority of users will begin to see subtle improvements (if any) after 16 weeks.
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Q: Does hair loss treatment with the HairMax work on the entire head or only on the back?
A: The HairMax LaserComb may improve the appearance of the entire head: back, front, top and sides.
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Q: Can I use the HairMax LaserComb in conjunction with other hair loss treatments?
A: The HairMax LaserComb works well as both a stand alone treatment and in conjunction with other treatments.
Q: Can I use the HairMax LaserComb to treat my hair loss while I am using the HairMax Hair Fibers ™ to conceal my thinning hair?
A: The HairMax Hair Fibers can be used along with the HairMax LaserComb and will conceal your hair loss while you wait for the effects of the HairMax to take place.
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Q: I am just starting to notice my hair beginning to thin, is it too soon to start using the HairMax LaserComb?
A: It is actually never too soon to start. The better the initial condition of your hair, the better your results with the HairMax LaserComb can be. The HairMax LaserComb treatment should be incorporated into your daily preventative maintenance routine, much like brushing everyday to maintain healthy teeth and gums.
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Q: Can people of all ages with hair loss benefit from using the HairMax LaserComb?
A: Studies have shown that laser phototherapy (LPT) is effective in people ages 18 and older. For people under the age of 18, we recommend you consult your physician prior to using the HairMax LaserComb.
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Q: Does the HairMax LaserComb work for hair loss in women?
A: A clinical study showed that the HairMax device is effective and safe for treating females with pattern hair loss*. The results of this clinical trial was submitted to the FDA in a 510(k) application and Clearance for marketing was granted for the HairMax for the treatment of female pattern hair loss*
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Q: Can I use the HairMax LaserComb if I have already had hair transplant surgery?
A: An increasing number of hair transplant surgeons worldwide have chosen to use the HairMax after transplant procedures. Anecdotal reports have shown that the HairMax LaserComb decreases the recovery time in hair transplant patients, and also increases the look of the transplanted hairs in a positive manner (making them appear thicker, fuller, and healthier). The teeth of the HairMax LaserComb are even removable making immediate use after surgery possible.
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Q: Does your hair need to be clean to use the HairMax LaserComb?
A: We do recommend that you use the HairMax LaserComb on a clean scalp so that the laser can effectively improve the appearance of your hair without being hindered by oils, dandruff, etc. The reason for this is to prevent product buildup from blocking the laser light. However, you can also address this by cleaning your HairMax with a damp cloth before and after each use.
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Q: How often do you need to wash your hair when you use the HairMax LaserComb?
A: We recommend that you wash your hair at least three times a week. This way the HairMax LaserComb can work effectively without the possible blockage which comes with having excessive oil buildup on the scalp or excessive dandruff. However, this is not imperative for the HairMax LaserComb to be effective; you can also address this by cleaning your LaserComb with a damp cloth before and after each use.
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Q: Which shampoos are best to use when treating your hair loss with the HairMax LaserComb?
A: It is recommended that you use sulfate free shampoo products as they could affect your hair loss condition. We offer the HairMax Healthy Hair line of hair care products which do not have irritants such as sodium lauryl sulfate and will make your hair more conducive to the use of the HairMax LaserComb. These products include the HairMax Enhancing Shampoo, HairMax Revitalizing Conditioner, HairMax Scalp & Hair Fortifier and HairMax Invigorating Scalp Treatment. To Learn how the 5 Essential Elements for healthy hair are provided with this hair care line in conjunction with the HairMax click HERE.
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Q: Why should I consider using the HairMax LaserComb to treat my hair loss instead of getting my hair loss treatment at a clinic or salon?
A: The simple fact of the matter is that you can achieve the very same laser phototherapy treatment in the privacy of your own home for significantly less money. The cost to receive laser phototherapy at one of these clinics can cost up to $4500 every 3 months. The HairMax LaserComb is a one-time purchase, staring as low as $295. Just because a laser system looks big and impressive does not mean that the treatment is any better than using a hand held device. Most importantly, the HairMax LaserComb has been proven in clinical studies to work in effectively treating hair loss from pattern baldness*. The HairMax is the only laser phototherapy device to have FDA 510(K) marketing clearance.
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Q: How do I recharge the battery in my HairMax LaserComb?
A: To recharge the HairMax Premium, Lux 9 or Professional 12 simply plug the power cord directly into the HairMax handle or place the device in the charging cradle. The HairMax Advanced 7 runs on 4 AA batteries. When the battery power diminishes, simply replace the 4 batteries.
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Q: How often do I have to recharge the battery in HairMax LaserComb?
A: The HairMax is equipped with a built-in Lithium Ion battery and once charged can be used for approximately 6 to 10 treatment sessions. When the battery requires charging, the HairMax will turn off and the red laser indicator light will start to blink. It is recommended that you always return the HairMax to the charging cradle after each use to keep it fully charged.
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Q: How long will it take for the HairMax LaserComb to fully charge?
A: It takes approximately 2-3 hours for the HairMax to fully charge. When charging the indicator light will light up red, once fully charged the indicator light will turn green which means that the device is fully charged and ready to use.
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Q: Is the laser power of the HairMax LaserComb diminished if the battery is not fully charged?
A: If the laser power diminishes because of low battery the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.
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Warranty/Order/Shipping
Q: What do I do if my HairMax LaserComb has stopped functioning properly?
A: Lexington International offers a full 2 year warranty for the HairMax LaserComb Premium. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty return.
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Q: What if my unit has stopped working and I am out of the specified warranty time?
A: In the rare event that your unit stops working after your 2 year warranty period has expired, contact our office immediately to arrange for a return. Upon inspection of the unit we can quote you the price to repair and/or replace it.
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Q: How do you ship?
A: We ship via UPS 2-3 business day select for domestic orders and UPS Worldwide expedited for International orders. Typically, UPS Worldwide expedited takes 5-7 business days for delivery.
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Q: How much does shipping cost?
A: Shipping Fees are as follows:
USA - $10 UPS Ground (5-7 Business Days)
USA - $ 13 UPS Expedited (2-3 Business Days)
USA - $28 Overnight Delivery - Order must be place by 2pm to guarantee overnight shipping
INTERNATIONAL: $ 19 International Expedited (5-7 Business Days) 
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Q: Is there a guarantee that comes with the HairMax LaserComb?
A: Because we are sure you will be satisfied with your HairMax LaserComb, we offer a generous money back guarantee: We Guarantee your Satisfaction. If the product is returned within 5 Months (20 Weeks), there will be a 20% restocking fee applied. This money back guarantee is effective from the date of delivery. You will be required to pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee.
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Q: Will my order process faster if I call the office directly or if I order through the shopping cart?
A: We here at Lexington International have made it so that both methods of ordering are actually equally as effective and efficient for the customer.
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Q: I ordered my HairMax LaserComb several days ago and have not received it yet?
A: We are very sorry for the inconvenience. Please call or e-mail us, and provide us with your name and/or order number and we will be happy to track your shipment for you. During periods of extreme order volume, order shipments may be delayed.
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Q: I bought my unit from a distributor. Is there a distributor guarantee that is comparable to the manufacturer's warranty?
A: Each Distributor is responsible for setting their own guarantee policy. Lexington International has no input as to how distributors set up guarantee policies or to the duration of the guarantees which they offer. Please check directly with the distributor who sold you your HairMax LaserComb to determine what their warranty terms are.
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Clinically Proven to Promote Hair Growth*
